GOTM - Ordering

Terms and conditions for ordering online group classes:

The fine print follows. Basically, the agreement states two things: to protect us, we do not guarantee that we will be able to serve every customer. A variety of technological hurdles affect our ability to deliver classes, and some percentage of customers do not manage to get the software working. But, to protect you, the agreement states that you are entitled to a suitable refund in virtually all reasonable circumstances.

By placing an order for online group classes from Goods of the Mind, LLC ("GOTM"), you ("the Customer") agree that the Customer will pay to the GOTM the agreed-upon price of a series of online group classes in exchange for GOTM to facilitate access to each online group class (in the series of online group classes purchased by the Customer) for the Customer, where "facilitating access" includes making available for the use of the Customer (or for the use of one (1) student designated by the Customer), by means of the Internet, a facilitating software that can be used by the Customer (or the student designated by the Customer) to access the online group class, and where "facilitating access" excludes supplying a computing device or a means of accessing the Internet (that is, it is the responsibility of the Customer to obtain the use a computer that is capable of accessing the Internet at the scheduled time of the online class) and where "facilitating access" additionally excludes any action other than making software available for the use of the Customer (or for the use of the student designated by the Customer) through the Internet. In particular, "facilitating access" does not require that the Customer (or the student designated by the Customer) actually make use of the software that is made available for the use of the Customer (or for the use of the student designated by the Customer); in other words, access will be considered to have been facilitated if the software that facilitates access was made available for the use of the Customer (or the use of the student designated by the Customer), irrespective of whether the Customer (or the student designated by the Customer) used it or not. The Customer agrees that GOTM may refuse service to the Customer or fail to provide service to the Customer at any time for any reason and that the Customer's sole recourse in the event of GOTM's refusing or failing to provide service to the Customer shall be for the Customer to apply for a refund according to the applicable refund policy. The Customer agrees that GOTM's liability is limited only to amounts paid to GOTM. The Customer agrees that the purchase is final except in the event of a refund and that refunds will take place as specified by the GOTM online group class refund policy. The GOTM online group class refund policy is that GOTM reserves the right not to refund a customer unless the customer applies for a refund in writing (which shall be taken to include electronic mail ("e-mail") to the user "sales" present on the domain name "goodsofthemind.com") and, additionally, the circumstances meet one or more of the criteria in which GOTM considers that a customer is entitled to a refund. GOTM considers a customer who has purchased a series of online group classes to be entitled to a full refund if the online group class access/delivery software did not work on their computer during the first online class of the series of online group classes, provided that the customer notified GOTM of that fact in writing (or by electronic mail ("e-mail")) at least twelve (12) hours before the second class of the the same series of online group classes. GOTM considers a customer to be entitled to a partial refund of the pro rata charge for the online class if an online class purchased by the customer is not actually conducted by GOTM at the scheduled time of the online class for any reason (in the rare case in which the entire remainder of a series of online group classes is cancelled by GOTM, the customer is entitled to a partial refund equal to the total pro rata charge for all of the cancelled online classes combined). GOTM considers a customer entitled to a refund of eighty (80) percent of the total pro rata charge for all of the remaining online classes of a series of online group classes purchased by a customer if the customer wished to cancel out of all online group classes remaining from the same series of online group classes that the customer purchased, provided that at least two online group classes remain before the end of the series of online group classes that the customer purchased (for the purposes of this condition, an online group class is considered to be "remaining" if it is scheduled to take place at least twelve (12) hours after the time at which the customer made known to GOTM in writing (or by electronic mail) of his or her wish to cancel out of a series of online group classes purchased by the customer). GOTM does not consider any customer to be entitled to a refund under any other circumstances. In particular, GOTM does not consider a customer to be entitled to a refund in the event that a class purchased by the customer is conducted by a substitute instructor or any instructor other than the regular instructor for that class. GOTM may still grant refunds to customers in other circumstances as GOTM determines that the circumstances warrant, but GOTM will do so at its sole discretion; according to the terms of this agreement, GOTM is not obligated to do so.

The unofficial short version of the fine print:

If you can't get the software to work during the first class, let us know as soon as possible after the first class so we can refund you in full. Generally, we have no problem refunding before the second class, so do let us know if you are not satisfied so we can refund you.

Our courses are "package deals" -- you cannot simply obtain a partial refund for a single class that you did not attend for whatever reason. If you want to cancel out of the remainder of the course, you get 80% of the pro-rated price. So, if you cancel after exactly half the classes, you get 40% of your money back. However, you cannot use the option to cancel out of the remainder of the course just before the very last class, because we do not issue refunds for individual classes.

If we (Goods of the Mind, LLC) decide to cancel a class for any reason, you will be refunded the value of the class. We generally do not cancel classes unless instructors become unavailable for unforseeable reasons or technical problems prevent our normal operation. Also, please note that we generally conduct the class with a substitute instructor if the regular instructor is not available for any reason.

Please make sure you read the course outline for the classes you intend to purchase! We cannot refund you in full if you decide half-way through the course that the subject matter is not beneficial at your current stage of academic development. We can only refund you for classes that have not taken place yet, and we can only refund you to the extent of 80% of the pro-rated purchase price of those classes. Our pricing structure is optimized for the case of students who choose appropriate courses to take and work around scheduling difficulties to be able to attend all of the classes. We strive to provide the most competitive pricing per instructional hour that we possibly can. If you have questions about the suitability of a course for your student, do not hesistate to contact us before ordering.

Additional instructions:

After ordering, please send an e-mail to our contact address with the following information:
- parent's full name
- parent's e-mail address
- student's full name
- student's e-mail address
Access instructions will be sent to all e-mail addresses (student and parent and the e-mail address on the google checkout order).
If you do not receive satisfactory sound and/or screen quality during the first class, or you are not satisfied with the instruction for any other reason, please let us know immediately so we can refund you.

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